FORWISS

BAVARIAN RESEARCH CENTER FOR KNOWLEDGE-BASED SYSTEMS

CAS-PAS - Computer Aided Selling-Product Advising System

Field of work:

The first step using an offer system could be an product advising system (PAS). It helps to outline products’ details, which are oftenly not know by the customer himself. After describing the problem or situation the PAS suggests solutions/suitable products which are presented byy an electronic product catalogue (EPC). Methods of artificial intelligence (AI), e.g. fuzzy logic combined with case-based reasoning (CBR), would be suitable for developing this system. In a CBR-system for offering journeys a user has to handle a checklist for finding a appropriate place to stay. He could decide whether he wants vacations at the sea or to visit a great city and its museums. In addition climatic preferences will be considered. A learning component updates the data base with latest results from successfull consultations